Packages are generally dispatched within 2 business days after receipt of payment and are shipped via Toll IPEC with tracking and signature on delivery as standard on all shipments. Due to delivery being by courier, unfortunately P.O Box addresses will not be accepted. If a P.O Box address is placed in the shipping fields, this will delay your item/s being sent as the system will mark this for manual follow up.
Delivery dates quoted by ERT Group Pty Ltd are correct at time of order, however may change dependant upon shipping and supplier issues.
Shipping fees include handling and packing fees as well as postage costs. This is a flat rate. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Large or heavy items will require the customer to contact us for a postage quote as transport fees vary according to total weight and size of the shipment. If your order is placed prior, the additional appropriate shipping fee will be invoiced and require payment before the release and dispatch of any goods.
Isolated or remote areas will attract higher shipping fees. Please contact us for a postage quote. If your order is placed prior, the additional appropriate shipping fee will be invoiced and require payment before the release and dispatch of any goods.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.